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Author
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Nouri, S. S., Avila-Garcia, P., Cemballi, A. G., Sarkar, U., Aguilera, A., & Lyles, C. R.
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Year
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2019
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Publisher
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JMIR mHealth and uHealth, 7(8), e14250.
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Abstract
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The article examines how vulnerable patients participate in the design of a mobile text-messaging health app using user-centered design methods. It focuses on how limited health literacy, limited English proficiency, and limited digital literacy influence patients’ engagement in the app development process. Through interviews and card-sorting activities with primary care patients, the study identifies barriers that affect their ability to provide feedback on app content. Although many participants owned smartphones and used text messaging, difficulties with reading, typing, and understanding tasks reduced their engagement. The findings highlight the need to adapt design methods when working with populations facing communication and digital literacy barriers, suggesting more supportive approaches.
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Language
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English